Tutor:Irina Yanioglova
Category:Other Courses
Lessons:10
Certificate:80% of test marks
Enrol now
Module 1Treating Customers Fairly: Key Principles
Lecture 1Treating Customers Fairly: Key Principles
Lecture 2What Does the FCA Mean by "Fair Treatment of Customers"?
Module 2Enforcement & Regulatory Intervention
Lecture 3Enforcement & Regulatory Intervention
Lecture 4TCF and the Role of Management Information
Lecture 5Case Studies: Management Information & TCF
Module 3TCF and Consumer Outcomes
Lecture 6TCF and Consumer Outcomes
Lecture 7What is TCF Culture?
Lecture 8A Cultural Framework
Lecture 9The Senior Managers and Certification Regime
Lecture 10A New Consumer Duty
Final Quiz